Privacy Policy
Last updated: 10 November 2026
This policy explains what Multiversematrix (“we”, “us”) collects when you use the Content Machine app at app.multiversematrix.net, why, and who else handles it.
What we collect
- Your Google account basics. When you sign in with Google we receive your name, email address and profile picture. We don't receive your Google password or anything else from your Google account.
- What you create with. The prompts and text you write, and the photos and videos you upload to make something.
- What you make. The videos and images the app creates for you.
- Usage and credit. What you created, when, which model was used, and what it cost, so we can show your gallery and keep your credit balance right.
- Payments. When paid credit is available, payments are handled by Stripe. We don't see or store your full card number.
How we use it
- To sign you in and keep your account and credit balance.
- To make the videos and images you ask for, and show them in your gallery.
- To stop misuse, for example creations of real public figures, and to keep the service running.
- To answer you when you contact us.
We don't sell your information, and we don't use your uploads or creations for advertising.
Who else handles it
We use these services to run the app. Each only gets what it needs for its part:
- Google — sign-in.
- kie.ai and the AI model providers it connects to (such as the makers of Seedance, Kling, Wan, GPT Image, Seedream and Nano Banana) — your prompt and uploads are sent to them to make each creation.
- Render — hosts the app and its files.
- Cloudflare — stores and delivers your finished videos and images.
- Neon — stores account and credit records.
- Stripe — payments, when available.
How long we keep it
- Your creations stay in your gallery until you delete them. Deleting one removes it and its files.
- Uploads used to make a creation are removed from the working area once the job is done; small previews of them may be kept with the creation so you can see what it was made from.
- Failed creations are shown for 3 days so you can see what happened. They are never charged.
- Your account record is kept while you have an account. Ask us and we'll delete your account and creations.
Links to your files
Finished files are stored at long, random web addresses so they can be played and downloaded. Anyone you give a file's address to can open it, so share them with care.
Your choices
You can delete any creation from your gallery at any time. To see what we hold about you, correct it, or have your account deleted, email us.
Children
The app isn't meant for children under 13, and we don't knowingly collect their information.
Changes
If we change this policy we'll update the date at the top. Big changes will be shown in the app.